MiloCustomer support that writes itself. You just tap send.
Milo reads every buyer message, looks up the order and shipping status, and drafts a reply in your tone. You review it in a simple chat on your iPhone – and Milo learns from every correction.
No setup fee · No monthly minimum · Hosted in the EU
Everything a support inbox needs. Nothing it doesn’t.
Milo handles the repetitive work, so you only decide what matters.
Ready-to-send drafts
Replies to Amazon buyer messages and shop emails, based on the order, shipping status and the customer’s history.
One tap on your iPhone
A clean chat like the messenger you already use. Send, edit, or just tell Milo what to change.
Learns your rules
When you correct a draft, Milo asks if it should apply from now on – for one product, one brand or everything.
Actions with limits
Refunds and replacement shipments appear as separate cards you approve on their own. Hard limits are enforced in code.
Follows Amazon’s rules
Every reply is checked before sending: no external links, correct amounts, signature and language, right message thread.
German & English
Selling across the EU? Milo replies in the buyer’s language and shows you a translation in yours.
Up and running in a few minutes
No templates to write, no rules to set up in advance.
Connect
Authorize Milo in Amazon Seller Central, connect your Shopify store and your support mailbox.
Milo prepares
For every new message Milo builds a case file – order, fulfillment, tracking, earlier refunds – and writes a draft.
You approve
Tap Send, edit the text, or type “ask for a photo first”. Nothing goes out without your OK.
Milo learns
Corrections become rules. After a few weeks most replies need just one tap.
How Milo learns – an example
Week 1. A buyer reports a scratch on product X. Milo suggests a €5 partial refund. You write “ask for photos first”. Milo asks: “Always like this?” – you choose “for all products”. The photo arrives, Milo suggests €5, you change it to €3. “For product X, €3 from now on?” – Yes.
Week 2. Same problem, different buyer. Milo asks for photos right away and then offers €3. You tap Send twice. Done.
Who Milo is for
- Amazon sellers on European marketplaces who answer buyer messages themselves
- FBA and merchant-fulfilled sellers, optionally also selling on Shopify
- Small and mid-sized sellers and brand owners, including multiple brands
What you need
- An iPhone (Android and web are planned)
- A Professional seller account with access to Seller Central
- A support mailbox (IMAP), optionally a Shopify store
Simple pricing
You only pay for cases Milo actually handles. A case is one customer request, including all follow-up messages.
cases free to start
per case after that
no setup fee, no monthly minimum
Your data stays safe
Buyer data is encrypted and hosted in the EU (Frankfurt). Rules and example cases are stored without names, addresses or email addresses. Data is kept only as long as needed, in line with GDPR and Amazon’s data protection policy. Every AI-written reply carries a short notice in the footer. Privacy policy