How can we help?

In the app, open Settings › Connections › Amazon. You will be taken to Seller Central, where you authorize Milo. Milo only gets access to the data it needs: orders, shipping status and buyer-seller messages. You can revoke access at any time in Seller Central under “Manage your apps”.

Milo connects to your support mailbox via IMAP and sends replies via SMTP. For Gmail, Outlook or Yahoo you need an app password instead of your normal password. The app shows you where to create it. Amazon buyer messages reach this mailbox as emails, so make sure your Seller Central notification settings forward them there.

No. Every reply waits for your approval. Only if you switch on autopilot for a specific, recurring type of request does Milo send those replies automatically – after a waiting period and a final check that the buyer has not written again.

If a reply promises a refund or a replacement shipment, Milo shows it as a separate card. You approve or decline it on its own. Fixed limits apply, and each action runs only once per draft. Every promise automatically becomes a task.

When you correct a draft, Milo asks whether the change should apply from now on – for one product, one brand or all cases. You can view, change and delete all rules in the app.

Your first 10 cases are free. After that you pay €0.29 per case. A case is one customer request including all follow-up messages. There is no setup fee and no monthly minimum.

The app is available in German and English. Milo replies to German buyers in German and to everyone else in English, and shows you a translation in your app language.

Milo is currently available for iPhone. Android and a web version are planned.

You can disconnect Amazon, Shopify and your mailbox at any time in the app. To delete your account and all data, use Settings › Account › Delete account or write to support@heymilo.pro. See our privacy policy for details.